1. Take pictures of the scene of the injury. 

2. Get the names and addresses of all witnesses to the injury, especially the employees at the medical facility.

3. Contact an attorney immediately.  Nursing home claims must adhere to procedural and legal guidelines or your claim may be lost.  An attorney can properly present your claims for maximum value. 

4. Do not sign any papers from the insurance company or nursing home facility.  They want to settle your entire case for a very low sum of money.  Many adjusters tell people to sign documents up front, sometimes for an initial payment of money, and promise that more money will be paid letter.  In truth the papers often release them from any future payments and the person’s entire claim is lost.

5. Do not give the insurance company or nursing home facility a recorded or written statement.  If you misspeak, the adjuster will try to use your own words against you.  If you present your statement properly, the adjuster may “lose” it or refuse to provide you with a copy or alter it.  If a statement is required, it should be done in the presence of your attorney, with a certified court reporter, and with a certified interpreter (if necessary).